TERRIBLE!

TERRIBLE!

We were told that a fuel policy to save us from having to fill gas at the last minute would be a good idea (the agent described it as a "just if you need it" policy where the fuel was actually cheaper than buying gas yourself).

The customer service agent's description concealed critical information (i.e., that we were paying for a full tank of gas that could not be refunded even if we returned our rental car with a full tank of gas, which we did).

The agent also concealed the fact that there was a gas station 100 feet from the rental location.

I'm aware from reading other reviews that Hertz gives a commission to agents who get people to sign up for the FPO by providing a false description of the policy. Coupled with the fact that no paperwork is handed out explaining the policy, Hertz is ripe for a class action lawsuit (I'm looking for others to join me in filing a lawsuit against them).