Yessenia Torres

Review of COVERT CHRYSLER DODGE JEEP

The first time I visited it was all very good firs...

The first time I visited it was all very good first oil change very kind Mrs. Maria who attended me with all kindness, the second time I went because my car had 100% saturated filters since when I bought the vehicle nobody told me that I had to clean them by running my truck, (after 2 months I had bought my truck) they finally checked their system that the warranty covered that. The estimated time to do it was one week! So long! I left her there for 4 days, so long without a car, at the neighboring agency where I bought the car they lent me one while they handed me mine but they never offered me one there.
Unfortunately the same thing happened to me again with the filter, they became saturated and I went again, but this time they told me that the guarantee did not cover and that they did not know why the first time it did cover but now there it said no, I paid $ 300 dollars for this, the following times of my oil changes always something to do so I have to pay because it is not in the warranty of my car, I also left it for 3 days without counting on Sunday that they do not work, for a catalyst, The warranty covered. (They didn't offer me a borrowed car while they gave me my truck). With my daughter, and pregnant without having to move.
Last time I am back for an oil check-up let me know that it is okay that all engine fluids are fine, but I have the problem with the catalytic again, I keep it up to date as I was told 7.30 in the morning to work with that, I call 4.30 pm because they did not call me and tell me that they have not been able to check it, 5 pm I pass by my car with my daughter and 5 month old baby because I do not have to move anywhere they have not even checked !, I ask for a safe appointment that they are going to work with my car, because I cannot be without a car if they are not even checking it, I need to transport my children, there they offer me a borrowed car while! (First time I didn't even know that they lent cars) the next day 5.30 pm I leave my car, they lend me one, tomorrow they call me tomorrow, they are working on your car, now and it will be ready today, BUT! Strangely someone! put a liquid that was not in the antifriz and we need to empty clean and put new if that does not ruin the engine, $ 250 dlls for that, I have never taken my car to another place (the catalytic was covered).
And the next time you come to the oil change it has to be done again! I feel frustrated!
Until then they also let me know that my car was on a list of cars with bad emissions and I had to make a claim for warranty extension and the correct installation of the emissions system, a possible compensation, 1 year later that I am exclusively carrying my car alone with you.
Then 5.30 same day my car is ready.
I return the one they lent me!
Thinking seriously of not returning. I have seen how they arrive they give them an excellent treatment and when I have gone it seems that they tell me again. I don't know if I know that I'm a woman I'm Hispanic. Or I don't know enough about a car.