Just like the other reviews, we reserved an execut...

Just like the other reviews, we reserved an executive suite only to be told at checkin that the room is not available and they downgraded us to a smaller room. They reduced the rate but still, I could have chosen a different hotel had I known. Then upon checkout the bill was to the original room rate. I had to explain to the new person in front desk that I was down graded and it took 20 mins or so to fix the bill. I m used to easy checkouts where we just leave the keys or drop them off. On the plus side, the shuttle drivers were friendly and knowledgeable about were to go and eat. Decor was awesome. Room was clean. Bose music playing when we entered the room was a nice touch. Water and cookies were available in the lobby.