My family and I ordered curbside to go from the no...

My family and I ordered curbside to go from the north lakeland restaurant and was very disappointed. I called when we arrived at our pickup time and the woman on the phone said she would let them know. We waited another 30 mins and then I called again to check on the order and was put on hold for 7 mins with no answer. I hung up and waited another 10 mins before calling again and finally got through to someone. By the time I got the food home for my parents anniversary the food was cold and soggy.