Sue Mcclain

Review of Universal Property and Casualt...

Absolutely the worst experience I have ever had. ...

Absolutely the worst experience I have ever had. We filed a claim on October 3, 2016. After several phone calls and left messages we still have no resolution nor have we ever received a return phone call. All I am told is that they are busy, the claim is being reviewed, the review has been expedited, etc. We have heard every excuse possible. Now we have had to paid almost $7,000.00 out of our pocket and we are still waiting. Monday will be 6 weeks since the claim was filed and our house is still a disaster. If I was 6 weeks late paying my premium my insurance would be cancelled but they do not afford the consumer the same courtesy of getting claims resolved quickly. We now have to hire an attorney to get this resolved. I would never recommend this company to anyone.