marleny cifuentes

Review of Tropicana Entertainment - Laug...

WILL NEVER COME BACK HERE TO THIS HOTEL....

WILL NEVER COME BACK HERE TO THIS HOTEL....
I STAYED HERE FOR 4 NIGHTS JUST CHECK OUT TODAY (SUNDAY AUGUST 6,2017)
GOT HERE WEDNESDAY THE 2ND AT 10:30PM.
So I booked my room 3 months ago at Tropicana's website. Didn't have to deposit anything once booking. When I arrived wednesday night the lady at the front desk said,"the total will be $220 for the 4 Nights 5 days with a $100 deposit when you check out we will return your deposit. Okay,good we signed our receipt and everything was paid in cash which came to the total of $320. Next morning I get a notification from my bank that $83.50 was taken from my account. So i go back to the front desk and spoke to Manuel,asked why was that amount taken off, if the room was paid in full and in cash,the lady never asked for my bank card only for a I'D. Manuel didn't have much access and said to speak with the Manager. Friday evening the manager ( blonde short hair didn't get her name) so I explained my situation to her and told her I didn't get why they were taking money out if my bank account and I didn't authorize any transaction to go thru. When I booked my room and received my confirmation never stated that amount would be taken out. I showed her my confirmation and she stated,well did you not read when you were booking your hotel room?" I was like excuse me? I showed her my phone and said it doesn't state anywhere there was going to be a extra charge... Then I asked to speak to her supervisor and she stated,she wasn't in I can speak to her the next day." So she went to the back to do I don't know what. And said it was a honest mistake of what the lady did when she charged me. I told the manager that wasn't my fault she should of looked and read her computer before doing anything. So at the end she said she was only going to return $60 bucks from my deposit! I was so mad and asked but why your already taking out $83 from my account. The manager stated,I didn't understand anything. But very rudely!!! This lady shoudnt be a manager especially if it's a hotel where tourist from everywhere coming from miles away. End of the day,they didn't return my money didn't give me my deposit and charge me 48 bucks more. I'm not going to stop here. This will be taken to cooperate or where I have to take it... This isn't my first time coming here but know I'm very very upset and to whoever reads this I want a response back.. my whole family was with me and is unsatisfied.