Under major renovations so the experience was quit...

Under major renovations so the experience was quite underwhelming compared to what we expected (and for the price we paid).
We were only notified a week before our stay that the entire main building was closed. At time of checkout the front desk said they would comp the $37 resort amenities fee for us, however I never saw the refund come through.
A week later, when I asked Lane at the front desk over the phone why I hadn t been refunded, she argued with me about whether I deserved the refund. I was totally blown away by how unprofessional she was.