I would give this place zero stars if that was an ...

I would give this place zero stars if that was an option. I worked with Mark Gustin and the service was beyond poor. I ordered a large 3 ft x 3ft tile for my 7 ft. linear fireplace and when I realized the linear pattern were different I called him and he gave me nothing but attitude how I'm not allowed to switch out tiles. I told him with my past renovations how great the service was with The Tile Shop on Halsted and that this was never an issue with them. This was the 2nd time I mentioned The Tile Shop to him and the first time, he said they were "Walmart" of tiles and doesn't consider them a competitor. I must have hit a sore spot because that was that night of our call when I asked if I can switch some tiles due to linear pattern-he was completely rude, unprofessional, gave me attitude to the point I completely called him out and gave it right back. I couldn't believe how I was treated as a customer. I've talked to couple of my friends 2 that are designers and they agreed the staff is unfriendly and only work with their sales person.

This is my 2nd purchase here (first was for carpet in our basement) and let's just say the service wasn't great but at least the sales person didn't have anger issues. Listen customers, if your looking to replace your tiles, there's only place to go and that's The Tile Shop on Halsted. Lance's (Manager) team is amazing and that's not just the staff, their price can't be beaten. Check them out you won't be sorry. And Mark you need to get some anger mgt. therapy.