Good hotel, next to the sea, small beach, Pacific ...

Good hotel, next to the sea, small beach, Pacific style. It has the name of Sheraton but not the level. They could not even add my Bonvoy number to the reservation even though I reported it 3 months earlier. Zero answers to my emails. They do not accept American Express, or at least the system never works for them. The service can be very friendly or very rude, chaotic selection of staff. The offer for breakfast and lunch changes little, bored the third day. The kitchen is very slow in the a la carte restaurants. The Concierge service works quite well. They do not accept packages. The bussines center works very well.