Review of Don Valley North Toyota Scion

4 years ago

AMENDMENT:

AMENDMENT:
Don Valley Toyota contacted me after my review and fixed the problem. I had to make another trip to the dealership but they got me a rental car and hotel while they installed a new running board and fully detailed my truck. When they decided to make this situation right they fixed the issue promptly. Thank-you Don Valley Toyota for reaching out to me and giving me the REAL TOYOTA Service that I am used to!

Purchased a used 2016 4Runner with very low KMS. Hameed raved about the service of Toyota Don Valley. About the benefits of buying used from Toyota. I drove 3 hours out of my way to go to Don Valley Toyota. When we arrived to pick up the truck it had not been cleaned but they gave it to me anyways. I complained about he animal hair and coffee stains. They sent it in and I waited. It came out dirty again. Nail clippings in steering wheel etc. I had no more time to wait. They did such a poor job of touch ups I asked for a paint pen. When I got home I noticed the running board is dented. They said it is not a part of the drive train and mechanics so they will not fix it. He even said he knew it was like that before I purchased it. He didn't show me, How disappointing. I asked if they will do anything as I just got this truck from them... NO... I have waited for a response for a month to write this review. They are putting it off. I have had a Toyota experience for years as I was a sequoia owner for years. I know the Toyota service and you do not get it here. The cleaning job was worse then my kids car cleaning. You are just a number at Don Valley Toyota. I will never go back to someone that admits they knew an issue was there and did not disclose it and then will not do anything about it. This will cost minimum of 400 just for the part.