The phone system is terrible and the PHONE OPERATO...

The phone system is terrible and the PHONE OPERATORS ARE SUPER RUDE! What a joke. I called and realized after a few system disconnects that they are having phone issues which seems to happen often. The only option to get through to a person where the phone system issues wasn't being effected was the provider line. I UNDERSTAND it's used for providers however I wanted to let them know they are having phone issues. A simple quick conversation by the first operator would have been sufficient but no, that's not what happened. The phone operators who answer the phone are super rude! The gal who of course didn't give her name but promptly spoke over me (so I could not explain) disconnected the line. I had to call again because I still needed to know how to get a hold of my nurse and she did it again! That is NOT how you conduct professional business and whoever that lady is should be fired for treating patients this way. She should NOT be in customer service or working with the public if she can't handle a simple phone call. There are so many other ways she could have handled this situation. Very disappointed! Looking through the reviews it seems they have alot of issues with the front desk and phones. PSG needs to make changes instead of risk losing patients!