The after-hours call center hired by Poudre Valley...

The after-hours call center hired by Poudre Valley rea are some of the most rude, unprofessional, uninformed, uneducated, dishonest, and crooked people I've ever dealt with. Every time I called in and said the phone system was not working right to make an automated payment they said they were going to call and talk to someone from REA. Every time I was put on hold it took 20 minutes for them to get back with me with no resolution. Finally after I told the call center I was going to call the sheriff and have them listen to the call to know that it was constantly increasing by 45 to $100 per call and the system will not allow me to make a payment someone from REA called. He said the after hours company had not informed him of any of this when they've called him in the past and he was very sorry for what happened and he took care of it. One of the worst things I've ever had to deal with in a long time. Being blackmailed by an after-hours call center. 2 hours and 30 minutes it took me to take care of a bill. Unacceptable!!!!! I think by the rating of Poudre Valley REA if we all had a choice weed switch to a different power company but that's what happens when there's a monopoly and there's only one choice.