Shamae Bletzacker

Review of Laguna Cliffs Marriott Resort ...

We stayed here this passed weekend as it was gifte...

We stayed here this passed weekend as it was gifted to us for our wedding night. I was shocked at how poorly we were treated by the staff. We were supposed to get a room overlooking the ocean with a patio that had lounge chairs. We didn t get that at all. We got a room over looking the kiddy pool with a tiny balcony with two little chairs that barely fit (not lounge chairs). When talking to the front desk they just said sorry we don t gaurantee those rooms. Not even for special requests like newly weds? It was a gift from my mother in law and she had said when she spoke to someone on the phone they told her we would get that room and they would charge her card. Well we didn t get the room and they charged my husbands card. So everything she was told was a lie. Ellie was very unprofessional when we spoke with her at the front desk. She smirked at us while we were trying to file a complaint about her staff Ron. She told us she would no longer discuss or address our issues there that we had to go to corporate. She Would not let us file a complaint. My husband and I look like we re in our 20 s and they sure treated us like kids. We re mid thirties and should have been takin seriously. Ron was sent to our room for a noise complaint - we had the tv on and slider door open. When he knocked on the door, we opened it and he instantly stuck his foot in the wedge of the door and door seal. Which we thought was weird he would step in our room in the first place. We asked how low we need the volume to watch there tv in the room that was provided to us. He got in an arguement with my husband and called him a douche bag and resisted is front shutting our door. Almost as if he was trying to bully us. Again because we look young. We had just got married and were just trying to enjoy each other s time. We spent well over $1000 at the pool which btw the service there was slow and they forgot half the stuff we ordered. The vallet parking assistant even gave us a hard time. Said we could pay card and when we went to leave it was cash only? Again, told something wrong. Bottom line we were extremely disappointed and it was supposed to be memorable for us. You only get married once and we can t get back the horrible time that was provided to us.