Austin Roden

Review of Plaza Ford Inc

I purchased a 2008 Ford Mustang from Jones Junctio...

I purchased a 2008 Ford Mustang from Jones Junction, they sent me to Plaza Ford to have my radio replaced. The mechanics wasted my time and gas. The person assigned to my car initially told me that it would take a few days for the radio to come in, he later called me to inform me it would be more like a week and that they would call me when it came in. They never ended up calling me to tell me my radio had came in. After two weeks i decided to call to see if it was taking longer then expected, the person assigned to my car told me my radio had come in and to bring my car up now. I get their only to find out that the person had mixed me up with another customer and that they had in fact already sent my radio back stating that they could only hold it for so long. Told me to come back in a week, i did so, they put in my radio. I get home and realize that night that the power to my air conditioning, heat, seat heaters and everything that goes along with it was not working. Turns out they had blown a fuse when replacing my radio. I called and they told me to come in and they fixed it. I live in Nottingham, to waste my time and gas driving to Bel Air because of their mistakes on two different occasions along with them sending my radio back without calling me was ridiculous and unacceptable.