Our room was on the third floor, facing the pools ...

Our room was on the third floor, facing the pools and unfortunately just above the playground. While children can be louder outside there is no need for incessant screaming which we encountered every day of our four day stay. It was impossible to take a nap or sleep in. The playground shouldn't be under guests rooms although attentive parents and hotel staff should address excessively loud children.

The room was clean but the decor is bland. The pool deck at the spa needed sweeping and the flower beds there needed weeding
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Besides the children's noise, what bothered me was the employee at the beach club who questioned my access because I hadn't arrived on the shuttle. He said my hotel key wasn't a beach club card and waited to enter himself so I didn't sneak in when he opened the gate. Then he acknowledged that my hotel key would grant me access. No apology from him for questioning me. I doubt you have many people trying to sneak in with employees.