Susan Poinsett

Review of Renton Honda

My experience at Honda was wonderful, and Bill A. ...

My experience at Honda was wonderful, and Bill A. and the service people have been very helpful and friendly..

However, I m a lot less happy with the results. I took my Honda in for an oil change, since it was time for it..to my horror, I was given a whole list of items that needed some tuning up..I was informed of the cost, and after recovering from the shock, agreed to have it all done, so I d have complete assurance of driving anywhere without experiencing ANY problems (even though I d had NO problems with the car over the past several years.

Yesterday, 5 weeks after the tuneup, my car engine died twice while I was slowing down or stopping, while driving in Kent. The 2nd time I was in the left hand lane on the West Valley highway waiting for the light to turn green. When the engine died and couldn t be started, I sat for over 20 minutes directing traffic to go around me. Finally a good samaritan stopped, helped me get the car off the road and into a nearby parking lot.. Since the engine wouldn t restart, I waited for half an hour, tried again, and I was able to drive very slowly home, shifting to neutral at every traffic stop light, and keeping my foot on the gas.
That was bad enough. I then left my Honda at Autonation with the understanding that it would be ready to be picked up the next day, Friday. Later, my friend, Rodger Duncan, was notified that it wouldn t be ready until Monday because the problem was a cracked head gasket. On Monday, after 4 phone calls to the dealer, Rodger was finally told that the mechanic wasn t in on Monday, and he wasn t sure when my car would be ready. After Rodger called repeatedly the next day, he did finally get a service person who told him it wouldn t be ready until Friday. One customer service person actually told him he didn t know anything about the car. As it turned out, many phone calls later, I was able to pick up the car Thursday afternoon. That cost $2300 +. The people we talked to inside the office were cordial and helpful, but I sure hope I never have to go back there.
Thank you
sue P