BUYERS BEAWAR!!!

BUYERS BEAWAR!!!

I purchased a 2008 Honda Accord on Saturday, April 11, 2015 from Repossess Auto Sales located at 11916 Prairie Avenue Hawthorne, CA. 90250; traded my 2004 Mercedes Benz E500 with 138,000 miles along with $1,000.00 cash down payment. All windows were rolled down when I took the car on a test drive but I thought nothing of this since it was a very warm day. I was told by the service person that the car had just completed and passed vehicle inspection but later found the inspection report indicating that only the GPS system had been installed. Completed my test drive and headed to the offices to finalize the transaction since it was nearing the close of business. Personal items were transferred from the old vehicle to the newly purchase vehicle. Before driving off the lot, I noticed the front driver s side window would not roll up, unable to locate the extra key or remote, antifreeze splatter was all over the hood and in the engine area, and the overflow/reserves container was empty. I also noted all the water spots all over the vehicle. I bought the newly discovered issues to the attention of the sales manager Mike who was trying to leave for the day. Mike asked me to bring the car back on Monday, April 13, 2015 and the repairs would be taken care of including the free car wash/detail service since their service department had already closed for the day. I requested the statements to be put in writing and was told Don t worry, we will take care of the problems on Monday

Monday morning I arrive at 8:30 AM only to be told by the service manager - Kevin that all repairs had to be approved and to bring the car back the following day. I advised Kevin that I work Monday Friday and could not afford to take another day off to have the repairs completed. Kevin suggested that I bring the car back on Saturday (April 18, 2015). It s been 4 weeks now, none of the promise repairs have been completed except for the front driver s side window, however, it s not functioning properly. For the past 4 weekends, Repossess Auto Sales staff has been sending me on a wild goose chase, requesting I take the vehicle to another mechanics to have the window issues resolved, to Gardena Honda in Garden, CA. (whom informed me that the window switch was installed incorrectly and to take the car back to who sold you the vehicle and make them install the switch correctly).
Finally, after wasting 6 hours on Saturday May, 9, 2015, driving the vehicle from Repo Auto sales in Hawthorne to Gardena Honda, I was told not only would the window remain as is but the window spots would not be approved because it was my fault for leaving the vehicle in an area where the sprinkler system could wet the vehicle. This is bogus. My car is parked daily in my assigned underground parking structure at my condominium complex and there is not sprinkler system at my place of employment.

I am utterly and completely unsatisfied at the professionalism (or lack thereof) treatment received from both Mike and Kevin, my time has been wasted, I ve been insulted and lied too. Lesson learned! Shady deals, shady staff. Get it in writing before signing on the dotted line.