Sebastian Hofmann Review of J.W Marriott Resort & Spa Khao...
When we came to the hotel we thought this would be...
When we came to the hotel we thought this would be the perfect place. Amazing garden and pool landscape. Great breakfast buffet and extraordinary staff. Wherever you walk people have a smile and greet you. Also the rooms are fantastic.
Why only three stars?
We came in peak season at the most expensive time. No one informed us before that a major resort expansion is underway with 4 piling machines pounding from 9am-5pm.
We stayed for 8 nights. During this time there were also two Indian weddings each lasting three days. I don t mind that parts of the resort were closed for the wedding, I however can t believe that music gets turned up to reach almost 90 decibels while at the beach (we measured using the phone).
In total I consider this highly unprofessional of the hotel management.
In spite of having a status with Marriott that guarantees free room upgrades I will try to book with other hotels next time.
Ps: On a positive note the loyalty manager tried her best to make the experience slightly better.
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