Melissa Stewart

Review of Colders Furniture/Kunzelmann E...

I went in for the promotion get $2 for every $1. W...

I went in for the promotion get $2 for every $1. Worst mistake ever! The prices were set extremely high. I bought a king size mattress for about $2750 it was supposed to be a plush mattress, when the mattress was delivered it was a firm mattress. I realized something was wrong but I was giving the mattress the benefit of doubt...maybe it needed to be broken in and it would soften up! Boy was I wrong! Called Colder's 2 days later and told them that this wasn't the mattress I ordered...I ordered a plush and this mattress was hard as a rock. I was told I'd have to wait until the sales associate came in to see if it was her mistake or mine before they could do anything. I asked to speak to a manager in which I was given the runaround about that for about a hour. He never called nor did the sales associate. Maybe someone had a guilty conscience or something. Colder's has a no exchange or refund policy on mattresses which should be made clear as day at the time of purchase which I feel was not done! Fast forward about 5 and a half weeks I still have received part of my order. So when I called today I was told it was on back order until June and it was just updated in the system. So I received no phone call about that change. I was told again I would have to wait for my sales associate to call me once again to see what can be done about this incident! COLDER'S WILL NEVER GET MY BUSINESS AGAIN! I WISH I COULD HAVE NEGATIVE 5 STARS