I never gonna go there any more , I went there sin...

I never gonna go there any more , I went there since I bought my car for all services and they usually give a token for car wash, I could not use the tokens at all for car wash, because any time I went there it was closed or broken . After several time disappointed , for last time I went to the general manager and ask about it Matt Treacy . first of all he did not even know the car wash was closed, after I explained , he respond rudely and he used his power as a manager , and told me he can not do any things for me who using the free services in front of my kid. My question is, if using the free service is bad thing why they are giving the token and if not why the general manager acted like that ? More than that, when I asked him who I can complain about it , he said only me. Also, I put a common under his name and he deleted, so all positive common is a big lie.