K Lillie

Review of The Flannels Group

Not even one star would I give this company. Horre...

Not even one star would I give this company. Horrendous experience - AVOID at all costs. Ordered next day delivery before the cut off time, paid the additional postage premium! Only received email next day to say it would be delivered 4 days later than expected.
Phoned Customer Services and was totally DISGUSTED by their rudeness and total lack of disregard for the customer! No apology and to be told our website has an issue, and did you not read the T s & C s well - I ordered the product before the cut off time reflected on screen which was 7pm and took a screen shot to prove it and the system charged me the additional delivery charge . Seemingly you need to be a mind reader and know their website is wrong and order by 2pm. Oh and no manager to talk to, no alternative ideas, no apology, and no refund as the product has been dispatched and refund likely to be in 14 days.
Absolutely HORRENDOUS.