Laura Rattray

Review of Carpenters Solicitors

I ve been fighting these solicitors more than they...

I ve been fighting these solicitors more than they have my claim. My case handler is rude and obnoxious. When reviewing a recording I had many questions that he did not and refused to answer when talking to another solicitor in the same area they have stated there is a case that should require more attention yet he refuses to do so. They closed the case without even letting me review the recording. I have had to chase him constantly as he doesn t seem to be able to communicate very well and when asking to speak with his manager to make a formal complaint he shrugged it off. On many occasions others listened in on our conversations in which agreed he was rude and couldn t give me full answers and explanations I have been back to my insurance and this is being dealt with more seriously than he seemed to take my case so disappointed.