Lindsay Fincik

Review of Universal Property and Casualt...

Everything was great until I actually needed to us...

Everything was great until I actually needed to use my insurance. I filed a claim due to water damage from my roof into my daughters bedroom. They would not cover it because there were roofing tiles missing when I started the contract. However I had a contractor come and take a look at the roof. He said the roof had been damaged from a recent hail storm. I had the paperwork from the contractor and the guy who came to my house to check it out wouldn t even look at it. I immediately replaced the tiles and had the damage fixed myself. They also denied me due to the hail damage.. then not only that.. I get a letter saying they are dropping me unless I get the roof fixed. I did take too long to send the appeal in (my own fault bc I m new to this homeowner thing, but they don t give u very much time.. it s almost like they set you up for their own benefit) but regardless I m confused on how they won t cover it and how once they start coverage they can deny you? They did have a picture of the 1 tile missing but nothing else on the roof.. I have literally never written a negative review in my life, I just feel like this is a scam.. these people collected my hard earned money then when I need services.. they do nothing. At this point there is nothing I can do, I m very disappointed and hope they realize they lost a lifetime customer.