j gard

Review of Grille One Sixteen

Knowing that there was going to be a large party I...

Knowing that there was going to be a large party I took it upon myself to look at the menu to be able to order expeditiously before arriving. I was surprised to see that the menu (and prices) were slightly different than what was posted on the website. I settled for an a la carte lobster tail and ceviche. The ceviche arrived and was far too tart to eat. I informed the server that I would like to try the side of mac instead and he responded by saying he would gladly box the ceviche to go for me. I expressed that wouldn t be necessary, I would just like to have the Mac instead and he said he would have to get his manager. After an awkward pause of him waiting on a response from me that I didn t realize was necessary, I said okay. Little did I know that would be the beginning of my wonderful evening with the ever so accommodating Chris the GM. Chris came over and offered the same ridiculous courtesy of packing said ceviche to-go. Once again, I expressed that I could not take it home and make it any better than it was sitting before me as it was too acidic. Chris then informed me that because the ceviche was a signature item crafted by the chefs it could not be removed from the bill. That s a new one for me but okay I then let him know that I would like to try the Mac instead. He said they could get me an individual side of Mac which I didn t even see on the menu. The only thing I saw was the Shareable side of Mac that was $9. The ceviche was $11 so I told Chris that the Shareable size was what I would like and even though it was cheaper not to even worry about the difference. Already the business has already been so terribly inconvenienced at this point and I was really ready to enjoy the evening.

Fast forward to receiving the check not only did I see the ceviche on there which was a surprise honestly because both the server and Chris know that it went right back to the beloved chefs, but there was also a charge for the Mac! Other ladies in my party had complaints as well in regards to slow service, lack of service, and the list goes on but I wanted to know the logic in this bill. I patiently waited my turn to discuss my concerns and after nine minutes invited Chris to have a seat because this was going no where fast. I asked him do you really feel that it s fair for me to pay for a dish that was too sour to eat? His response was they were a small business and they have to be mindful of their waste and because the quality of their food is so high they simply can not eat those costs based off opinion. Clearly they hold their chefs with higher regard than there customers here. 15 more minutes into this conversation I gave the price that I would approve to be charged for. He rang me up and brought me a receipt, asked me to sign and expressed that after that I would no longer be his customer and asked me to leave immediately. Problem is there just so happened to have been a glitch" and there were no values at all on the receipt so I had no idea of what was actually charged. How sketchy is that!?! Good ol Chris reprinted the receipt with the amount I agreed on and escorted me out. I looked on Yelp to see if anyone else had the same problems as I and sure enough there was a comment about how a steak was ordered one way, came out another, and it was the responsibility of the customer. After further research I see that Chris has had other run ins with previous patrons who affectionally refer to him as the bald headed troll . Kind of makes you wonder how this place stays afloat. Well not really considering how overpriced everything is.