To whom it may concern:

To whom it may concern:

My visit to the Maplewood Lexus on Saturday 10/6/2018 has left me very frustrated and confused. Although Mike was helpful the service was less than excellent.

This was my first time coming in as I am a new owner of a 2014 Lexus GS 350. The only service that was needed was a simple tire rotation. After the service I had some question about some simple functionality. A specialist was asked to help me. When we went over to my car, the first question I was asked was if I read the manual. The specialist continued to say that he didn t know as was unsure, seeming to not want to help. For the record,I have read the manual multiple times. Point being, the manual did not help and even doing some research provided unhelpful. It appears the specialist was unhelpful and in a rush to go elsewhere.

Upon leaving, I noticed the shift interlock cover was missing. I was left confused by this as a tire rotation would not require a mechanic to be anywhere near the shift interlock cover. In addition, they had possession of the vechile keys, therefore, the shift interlock should have been left alone. Mike was vey kind in calling the mechanics to ask what happens. However, no one seems to know what happened or how it happened. I was told they would order a new and install it for me. This has left me frustrated and confused with service that Lexus has provided. Although, accidents happen and mistakes are made I felt as though they were just trying to get me out and get to the next customer. Not the experience claimed or expected from Lexus.