Christie Ludin

Review of Walper Terrace Hotel

We stayed here a couple of months ago because of h...

We stayed here a couple of months ago because of how pet friendly it seemed online, they advertised a dog bed, dog bowl and dog treats. We were excited that our dog would get treats, a bed and a dog bowl to use. When we got here none of that was available and the staff looked at us with very confused expressions when we asked about it (we were in a pet-friendly room and had let them know ahead of time that we were bringing a pet and we paid a pet fee). They did go out of their way to provide lawn chair cushions tied together for our dog, but we had to use the tray lid from the room service we ordered as a dog bowl. It was quite disappointing. We have family in the Kitchener-Waterloo area and were excited for the re-opening of the Walper and were hoping it would be our go-to hotel!