Honora Handley

Review of The St. Regis Atlanta

Buyer Beware - if you have a SPA service, you can ...

Buyer Beware - if you have a SPA service, you can no longer use the pool without an additional fee. The St. Regis Atlanta and the Remede Spa are seperate companies and there is now a new policy: spa guests can PAY $35 M- Thurs and a whopping $75 Fri- Sun to use the pool. This cost is in addition to the spa service. I found this out the hard way and no other luxury hotel in Atlanta is charging this fee to accompany a spa service. I go to the St. Regis a few times a year and was shocked to learn this. While the manager did comp my pool visit (i go on the anniversary of my mother's passing to honor her), I still believe that this is an awful policy and should be revisited. I hope the hotel staff and spa come to a better arrangement, especially since the picture of the spa on the web is actually one of the pool... Services were good, but there is clearly a spa/ hotel contraversy for which the guests are placed at a disatvantage and the spa has the unpleasant task of communicating this. Update the web to make this new summer policy abundantly clear. Once you do, guests may head elsewhere. Or, revisit the policy as a whole and recognize that with most luxury hotels, the pool is considered an amenity to a multiple hundred dollar spa day anyway.