I need luggage that functions optimally for a long...

I need luggage that functions optimally for a long time, can really take a beating, while still looking somewhat svelte or at least respectable.

Norman is extremely knowledgable and gave me solid recommendations amid a large selection of quality luggage. If I had purchased the same bag online or on Amazon I would have paid full retail whereas Norman gave me a much appreciated sizeable discount. Also he let me know that I can drop off my old luggage (that is still in good condition but no longer serves my needs) and they'll drop it off to a charity for orphaned kids who need to tow their stuff around. (I like that it serves vulnerable children in need.)

This place is for the serious traveler who doesn't need a fancy storefront to procure their luggage; if you want Venice hipster backpacks then you may be disappointed. I would not hesitate to recommend to others and come back here myself again.