Scott Brown

Review of Rasmussen Landscapes

Wish I could give zero stars. I signed the on-line...

Wish I could give zero stars. I signed the on-line weekly lawn care agreement on Oct 17. I never heard back. I called and was told I would get a call about the schedule which never happened. I called several days later and was told I was on the schedule for Oct 28. Again they never showed up. Because it was bad weather, I waited again for several days and still got no call and no service.

Foolishly, I called and set-p Fall Clean-up on Nov 5 and at that time asked when I might expect my first lawn service. I was told it would be that day. Again, nothing.

I received a call the next day asking to set-up the Fall Clean up day, which I had already scheduled with someone else. Again I asked when weekly lawn service would occur. I was told there was an objective in my front lawn and so the crew left without cutting the backyard or cutting around the object (a sink from a counter that was being replaced and in the yard for less than an hour). They didn't bother to come and ask if they could cut the grass or if I would move the object.

The service agent on the phone said they had cut the grass on Oct 28, which I disputed. He asked me if I could prove they had not done the job. How do I prove something didn't happen? He said he would look into the my account and get back to me, which has not happened.

Please save yourself the aggravation, go somewhere else. I used Rasmussen in the past and was satisfied, but something has changed. Customer service is terrible and not trustworthy. I will be canceling future service with them.