Bridget Whitaker

Review of Short Street Cakes

Short Street Cakes came highly recommended to me b...

Short Street Cakes came highly recommended to me by my venue Claxton Farm as well as local family members. When planning my wedding I traveled over eight hours in one day to do my cake tasting alone as my active duty military spouse was gone. His one request was a lemon cake. I ordered a two tier Almond Pound Cake with Lemon Curd Filling and Buttercream icing. Two days before my wedding, I even called and confirmed the order, arrival location and time with the bakery. It seemed I had nothing to worry about. Well that was until, we cut into the cake. I smashed the cake into my husbands face and realized it was not the correct cake at all. Somehow we received a cake with raspberry filling instead of lemon. The larger issue is that my husband is allergic to raspberries and I smashed it all over his face. I have emailed twice and made two calls attempting to find where the mix up occurred and what can be done to make it right. A $350 cake that was correctly ordered and contracted but not correctly executed, I have only been offered a $30 refund. No apology or attempt to make it right. As much as I want to recommend Short Street Cakes, I simply cannot due to the lack of customer service I have received. I have requested a conversation with the owner and am hoping it will happen in a timely manor as our wedding was over 3 weeks ago. If you re looking to receive what you order, I would suggest looking elsewhere.