From the start a mess! Room was dirty, towels, cup...

From the start a mess! Room was dirty, towels, cups, carpet. Bed was itchy. Ordered room service and it was cold. First cork screw broke in wine, they returned with a new bottle and corkscrew and the server broke the cork, left and came back 20 min later with an open bottle of wine claiming they got the broken opener out of the first. Nothing about this place is upscale including the outdated room.