Lauren Daniels

Review of Toyota of Alvin

My husband and I purchased a truck from this deale...

My husband and I purchased a truck from this dealership two years ago. We had a decent experience with the sales guy, young, just starting out. We thought we got a great deal on the truck and that s why we referred my mother to this dealership. Well, we are now so embarrassed that we did!! My mom has dealt with a lot of hell from the service dpt. And the sales guy Matt that sold her the car. Matt was very inappropriate with calling out my mom why she gave him a bad review online with their survey. The service side has real issues at this dealership! When they promise you things they don t want to follow through with anything after you ve already bought the car and drove off the lot! My mother waited 1.5 hrs at the dealership to get a loaner car while her windows were getting tinted. She had an appt so they knew she was coming and should have had the loaner ready to go! Do not give this dealership your business! They re a headache and a waste of time.