You need to update your systems. Frequent riders s...

You need to update your systems. Frequent riders should only need to give first & last name for all information to show up. Such as Doctor's office and location. I am quite sure my daughter was not the first person to go to University Hospital. It should have been auto populated just by inputting the name of the Hospital. Instead she was told to call back when she had the address. Where's the customer service? Why couldn't he look it up? However, if it was automatically generated in your system it wouldn't be a problem.