I stayed at the hotel four night after being recom...

I stayed at the hotel four night after being recommended by Amex. This hotel was an accident looking to happen. First of all when I arrived with my car and it took them twenty minutes to decide who is going to take the car to the valet parking. When I got the car back it had 30 km extra than when I left it and less gas. They told me that they park the car far away from the hotel and that is why the shortage in gas. Secondly the room service told me on the phone that they are going to call me back to take my order and it took them 20 minutes to call me back. The room service arrived an hour later and the hamburger meat was raw, not cooked enough . The bed was hard like a rock and the sheets supposed to be full cotton and somehow you sweat in them. The AC is not cooling properly. In the middle of the day you have four hours of electric failures and they don't have a generator for backup. I needed to go down 22 floors in the boiling heat. Basically it looks like a hotel that has no father and mother. In the USA this hotel would not last six month. The pictures on line are beautiful but are deceiving. Lastly I need to mention that it felt like I needed to remind the hotel personal about everything from getting my car from the valet which took them twenty minutes, to getting my luggage to my room which took them two hours.