Totally frustrated with the service. I was with an...

Totally frustrated with the service. I was with an 80-year-old lady trying to apply for her medicaid and the person in charge of this area told us that there was no longer this type of paperwork that a market place would look for, although she fulfilled all the requirements and necessary papers to do so. I asked her what is her care for an African American couple with the mediacaid roles and she answered, they are special cases. So far the 80-year-old lady as a citizen has not been able to obtain insurance. She has already been in the hospital and charges come that she cannot pay. Market place markets do not receive it because of its age. Everyone agrees that she should have Medicaid services. We don't know where to complain about the lack of help from this institution.