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Review of Don Valley North Toyota Scion

Good:

Good:
1. Duration for making appointment for recall service via walk in is 5Mins.
2. Time for recall service is 1.5 instead of 2.5-3H that was being told by reception.
3. Thanks for kindly offer of free car wash service from Andrew Ho, even its not taken. In addition, thanks for explaining the upcoming service needed as well.
I am very appreciated.
Bad:
1. Called 3 times to Toyota for making appointment due to Recall service is needed and failed with following actions:
A) They asked my number and said to call me back in an hour, but never did. It has happened twice.
B) Customer Service directed the line to somewhere that no one pick up phone.
Overall, I am satisfied with the service, because it has been done successfully. In addition, I am also looking forward to your better customer service in future and also, if possible, updating the length of car fixing time to reception center might help us in making our own schedule.

Thanks,
Zhi Ya