Robert Falcon

Review of Audi North Austin

Went to look at purchasing our third Audi vehicle....

Went to look at purchasing our third Audi vehicle. Upon walking in the dealership my wife and I went to look at two different vehicles on the showroom floor. No one ever greeted us and the sales person who was standing near the front doors did an about face and walked away from my wife. This was to be my wife s birthday present.
We then ventured out on the lot to look at Q7 models. After walking around for approximately 20 minutes the manager from the Maserati dealership next door greeted us and proceeded to show us cars. We test drove a Maserati SUV and a Q7. Incidentally if you bought a white Q7 on 9/23/17. We test drove your suv, how does a dealership allow that to happen?
We were on a short time table as we had to still get home to get showers and dressed for an early dinner reservation and we were placed under pressure to secure the car with a non refundable deposit ($2500) and given a credit application to fill out. Even though I had asked to see what Audi finance would offer since we are current Audi Financial customers in good standing.
Elias, the manager at Maserati was outstanding and we appreciate his efforts but the overall lack of customer service was upsetting to my wife and not what we had come to expect from this dealership. We do understand the ownership has changed since our last purchase in July 2106 but this experience was not what a birthday present for my wife should have been.
Like other reviews said High pressure and no customer service are spot on assessments of this dealership. Thanks for ruining what was once a good dealership to the new ownership.