The shopping and shipping was fine, I got what I w...

The shopping and shipping was fine, I got what I wanted promptly, put it together easily enough - but then it wouldn t lift. After the reset attempts failed, I called and got Abby in customer service, and she was great, she listened to me, then walked me through the reset 1 more time, then said to send pics of the control box and wires so she could file a warranty claim. The next day I got the shipping notice. The parts arrived 3 days later, swapping in the new leg was simple, and now my desk works. I figured out later that I hadn t followed the warranty process as stated on the website, so I appreciate Abby even more.