Terrell Veterinary Clinic Reviews

Took lots of love and care to our dog in last minutes of life.

Very friendly staff. They really show concern for your pets.

Very responsive and caring. Staff is consistent...you see the same people each time. Not a lot of staff turnover. Dr, New is sharp and up to speed on the latest cures and also has an intuitive sense that goes beyond text book.

Great Vet. Great staff. My dogs love going there! Beautiful clinic!

We have been going here for years now. Unfortunately older cats make for lots of health issues at the same time. But they make it as painless as possible. They try to avoid costly tests if they can and go straight to treatment because they are very experienced. They always work us in too which is nice!

Friends of ours suggested we take our dogs here. We love the staff and Vets. They always take great care of our dogs. They truly care about their patients.

Had not been able to get a vet appointment for my baby since Covid started with his usual vet, found this place and definitely will not be going back to Dallas for vet appointments no more 2 hrs. wait times for me!

Awesome start to my day! Great location! Great staff! Really COOL decor!

They are the best, we appreciate the kind caring staff and Dr.s.

All employees love the animals. The docs are fantastic & take great care of my dogs & cat. One of our pugs howls if the employees don't come to pay attention. Our cat has changed for the best after his last "vacation" with them.

Great service always friendly has been taking care of our babies for 10 plus years.Thank you!

Love this place. Always have a good experience with all the staff and doctors.

What a horrible clinic! We will never put our dog in their care ever again. Our dog ate some poison- we called them and they would not take him at all because they stopped seeing patients at 4:30. That also, we had to make appointment and there wa no appointments left. It was around 3:45 on and we only lived 10 minutes away. We we were told to drive over an hour away to mesquite to the emergency vet hospital. They didn't care if our dog lived or died. They would not make any exceptions or even had anyone that was willing to stay for an emergency like this one. We have been going to this clinic for 2.5 years and this is how they treat an emergency situation within our dog?
No one should go to this clinic. If you have any emergency with your pet, here are the raw facts about this vet clinic. They don't care if your dog or pet dies.

While traveling, I brought my dog to this vet clinic for a coat/skin issue. After I went back to my dogs primary care vet, he said my dog didn't need the $70.00 in shampoos, and medications that the Terrell vet had prescribed. The girls that work there are very charming, but don't get suckered in like I did.

This place is unprofessional, over charged and shady. They don t care about you or your pets so don t waste your time here

I love this vet. They took really great care of my Chloe when she had cancer. We spent a lot of time and money there and they helped me decide when it was get time as well. I felt all decisions were made with her in mind. The only thing is that they don't come out right with prices on everything and you'll have to ask upfront or they will do the procedure or prescribe the medicine then you'll get a bill higher than you expected and they'll push for what they believe is necessary and not exactly what you can afford. But overall if money weren't a problem they are my first pick of veterinarians around here.

I thought they were fantastic I was new to the area my dog was I'll they took her right in fixed us up the prices were fair the staff was super friendly me and my dog love them

Love Love love the people at Terrell Vet Center. I trust them with all my doggies.

Great prices for boarding out dog for 16 days. He was happy and didnt seem too stressed out

It was ok, you don't get the feeling of being greeted or welcome. I guess for a 30 minute visit with my dog. It's ok

One of the best veterinarians I have ever had to take care of my beloved pets!

I was super nervous to get my 7month old kitty fixed. The staff made our experience super easy. My cat is 5 days post op and doing just fine! Your furry companion is safe in their care.

Very knowledgeable! Been going to this clinic for almost 20 years and wouldn't go anywhere else.

Nicely ran vet office and treatment. They have a very spacious lobby and all the amenities for your animal(s) care and needs. The staff is friendly and have a good attitude. Come give them a try.

We brought our Toby here twice for injuries. The first time was about 8-9 years ago and he was very well cared for. He recovered and lived a great life. Sadly, he was brought here again a couple weeks ago after being hit by a car (he got loose) and they took him in immediately. His injuries were too severe and we had to let him go. : ( They were very compassionate. Toby was our first pet and he meant so much to my family and I. This week we received a letter in the mail. It didn't say who it was from, but it was signed by the staff and inside it read, "May you find peace and love in your cherished memories." On the outside it said, "Some friends leave a mark so deep that it becomes hard to forget them..."

How thoughtful of them. THANK YOU SO MUCH! Thanks for all you do!

Only vet I take ALL my animals to. They are the BEST!!

Superb service everytime I go here. The veterinarians really know their stuff and the new building is very nice. Definitely worth the drive if you live outside of Terrell.

I had a wonderful experience at this office today! My Copper is a new patient here, & we were very pleased with the care. Beautiful building, great personable staff, & they were awesome with my 5yo son too.

((Not to mention, they offer bathing & boarding as well!)) Will recommend this office to everyone.

Took our pup in for shots and a flea pill, very nice

I took my two fur babies and the staff is great in the vet is great they gave me all the answers for my 17 year old that I've been wanting I highly recommend them

Time had come for a very tough decision for our 17 year old Siamese. the staff and Vet were very caring and sensitive to her and me. They treated her 16 year old sister with the same care as we took care of a respiratory infection. A week later I received a "sympathy" card signed by the entire staff. (which I still have and cry when I look at.) Only another pet owner can understand how much we love our pets and what this means to us. I have now seen both Doctors and I'm sure most of the staff. I am overjoyed with this veterinary Clinic.

I entered the vet and immediately was told to keep my dog quiet... they used the words inside voices please .... making a customer have to apologize due to my puppy barking is unacceptable. My dog/puppy was a rescue from a horrible situation. I explained why he was scared and barking thinking they would understand due to the nature of their profession.. no one cared or acknowledged me. The vet tech was extremely scared of my 3 month old puppy and was snarling and sighing at the sight of my dog. The receptionist was extremely RUDE. She told the tech to hurry up and get them out of here...... she is short and old. I was extremely upset and on the verge of crying I was so mad. I do have something nice to say about the ACTUAL VET! He was very helpful and loved my puppy, letting me know he was scared and everything will be alright. I admired that about him, he was very nice to us. To the rest of the staff...... I feel that the vet would be a lot nicer if they hired people that are willing to be around a scared puppy... I mean it is their job to be around dogs of all sorts whether they are AKC, Mutts, Abused Rescues ETC.

Very clean and the staff seemed k knowledgeable and current on techniques.

I found d a dog in bad shape and they took him in not sure if he made it or not but they were there for him

The most wonderful staff and Drs! They have saved a puppy for us from parvo, treated and diagnosed very complicated illnesses in Bulldogs and so many more things for my family. Love love love.

I love this Vet both the veterinarians are awesome as well as the staff. They re honest and take time to hear you concerns. None of that quick in and out and up sell stuff. Especially when the compliment by love. Text book healthy he said!

These people are great. Very professional and they take great care of my animals Dogs, cats and Ferrets. They are our families go to animal doctors

I would never take my fur babies anywhere else. Dr New went above and beyond to care for my lab when she had bone cancer in her leg. They are the best by far.

The staff was so kind and attentative. The vet cared for us as much as he did our pet.

The staff and vets are very friendly and knowledgable. They offer boarding and bathing. My dog always goes happy to this vet, they take good care of her and the prices seem reasonable

Called and got answer and quotes I needed they were good with pricing so setup an apt to get our girl dog spayed

New location and building. The vet and their techs are very helpful and kind. Costs were very fair for the services they provide.

They are the quintessential form of what a Veterinary Center should be. The place can become extremely busy at times, but it is only a side effect of their greatness!

Friendly to pets and owners.
Reliable.
5+ years they have been many service dogs vet. Love them.

Good prices the employees all are friendly I recommend my dogs are on good hans

Everyone is so nice and friendly. Dr New and Dr B are wonderful vets.

Parking: very easy access and plenty of parking. Disabled parking right in front of the door with easy access. Plenty of space for trucks with animal trailers and easy to get in and out. Service: staff very professional and will work with you making arrangements. They also answer phones promptly.All my appointments have been ahead of time or just few minutes delay but nothing longer than 15 minutes. Doctors: very knowledgeable and kind even when we have to put to sleep our beloved Sidney. They provide us with space and at no time they rushed. Have been after that always the same service.

Not sure how this place has such good reviews. The ladies here are so rude. Even on the phone trying to set up a appointment you get attitude like they don't want to be at work. Just go to Reisinger. It's right down the road and those people are actually nice.

Best veterinary clinic for small dogs. They have a very friendly and knowledgeable staff.

Loving caring care for your pets. Outstanding vets and staff

We had a very freak accident with our dog and her leg had to be amputated. We are so thankful that the doctors took such great care of her and helped her recover from a very serious injury.

Very knowledgeable and compassionate vet's and staff

Dr. New and Dr. B are very nice and caring. It a bit pricey but worth it.

The staff took good care of my doggie. He had a successful surgery for 3 tumors removed by Dr. New. He did a wonderful job. And Thanks to all the staff. Merry Christmas.

I and my dogs have been customers here for years. For over a week I have been trying to get information about a medication for my 13 year old lab which they have been treating for years. I left numerous messages with people who were supposed to have someone else get back with me and no calls back. Either they are too busy...or they just dont care. All I wanted was some information about the medication and if they could do the shots for him and over a week and I still dont have it. I called the Terrell Vet clinic on 205 and the lady that answered the phone could answer all my questions and explained how it all would work. So...I am not happy with Crossroads Vet. I have received pour service and they obviously have no concern about the wellbeing of my aling pet.

1st time I've used them really nice people will use them again

One of the receptionist Lexi is very compassionate. Look forward to taking my pets back. Complete staff are very caring..

Love the entire staff. Would never go anywhere else.

We love all the doctors and staff for our 2 fur babies

They are very good at this Vet Center. They took good care of my dog. They are a discounted Vet. I would take good care and make you feel at ease.

Best vet ever!! Alba actually has a crush on Dr. New! She LOVES going to see him.
She comes all the way from Houston for her check ups and is always very excited to see her boyfriend doctor Russell New!

They were excellent!!!! They were kind and very knowledgeable.

We've been going to Terrell Animal Clinic for nearly 15 years. We've taken all of our dogs including our chow chow who passed away in 2011 @13 yo, chihuahua who passed away in 2016 @17 yo, and presently our bulldogs. The entire staff does an awesome job in the care they provide to our extended family, from the beginning to the end.

We were there 12-04-19. We love it. They were speedy, kind, considerate. We've been there twice and will continue to use them. We love them. I would recommend them.Elizabeth C.

They are good with all of my dogs I have never had a problem I been go to them for a couple of years now and megan she help me when I got here and when we checked out.