Alice Kessler

Review of W.F. Hann & Sons

Buyer beware: I was charged an $89 service call ...

Buyer beware: I was charged an $89 service call fee when no service was performed. I called this company for HVAC and plumbing issues, which I still have. After they visited, I expected a summary and/or recommendation in writing, especially since I could not be at the house when they came. Only after a great deal of back & forth with an accounting person, did they finally tell me that they couldn t figure out the problems at my house. I explained that $89 seems way too high for that, but they refused to drop or reduce the charges.
The 5 different people I dealt with at this company were all incredibly unprofessional and slippery. I would name them but they are very stingy with giving out names (another red flag).
I am shocked that there aren t many negative reviews of this company. Maybe they used to have some integrity, but have gone downhill?