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Darren Wisdom

4 years ago

Avoid like the plague. We booked a room on the str...

Avoid like the plague. We booked a room on the strength of the rooms on the website, caution these are not the rooms you get on arrival. Our family room consisted of two very worn single beds (you could see dip in mattress from across the room), and a leather put you up, which is impossible to sleep on as has zero padding and timber frame protrudes when you lay it flat.
The room was filthy and boiling hot I appreciate that it's a hot summer but we had one filthy fan in room which did little to comfort my 4 year old and pregnant wife not to mention me. This was compounded by the fact that there is a late night pub/club immediately next door which had loud music until circa 2.30am so couldn't open windows as music kept waking us all up.
After around 4-5 hours sleep we left the hotel at 6am and left a note for management to give us a call to discuss. No phone call, but instead we were charged full rate for family room (just came off debit card).

We have tried calling 4 or 5 times and left messages for management without a return call.
Whilst hotel looks nice in pictures the room and the experience was truly aweful. I will be telling everyone I know to avoid.

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