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kwciara333

4 years ago

Came to the improve theater on 7/17 to see Benito ...

Came to the improve theater on 7/17 to see Benito Skinner with my friend. The venue itself is nice but the process to be seated is a little weird. Anyways we got seated with a couple and everyone around us is being served and getting drinks and food. An hour goes by and the show has started and not a single server has acknowledged our presence or even walked by our table to grab someone. A guy at our table finally got up to go find someone to get us drinks. My tab at the end of the night was about $43 with the forced 18% gratuity added. The next day I check my bank statement and it says I have been charged $74!!! Absolutely awful experience, got refunded the overcharged amount but didn't really make up for the bad experience.

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