Alexandrea

Review of Pocono Whitewater

It s disappointing that I have to give this place ...

It s disappointing that I have to give this place such a low score because most of the staff was great except for one person that ruined it for me and my friend. When we were getting our raft ready to enter the river there was an older man who was giving instructions to each group as they entered. The older man yelled at my friend because she wasn t holding the paddle right. It was an innocent mistake, she didn t know. Instead of yelling at my friend and giving her a dirty look why would you not try to help her instead? You are there working as a staff member, it is your job to help teach the guests. We paid about $150 for this trip for the two of us. I would appreciate it if Pocono Whitewater Rafting took steps to address the older man who treated my friend so negatively that it caused her spirits to drop. He looked like he was in his mid-60s or late 50s. I m just trying to give identifiers since I do not know his name. He was quite mean. That s what I do know. Besides the lack of professionalism from the older man, the place was way too crowded. It would be nice if mgmt. could break up the groups into smaller ones. The wait lines were long when we were on the river since we had to keep stopping for other groups to catch up. It was a drag. But the rapids were awesome. Nonetheless, that older man was just too nasty for me to be encouraged to rate this any higher.