I honestly wish there was an option less than "Poo...

I honestly wish there was an option less than "Poor - Fair". This letting agency is quite possibly the worst company I've ever come across. It took them a month to get my girlfriend and I a new fridge/freezer, they either never or take months to do any repairs and they never say when there will be inspections! On top of this the staff are extremely rude every single time you go in or ring up, and they try to blame you for stuff that is completely out of your control and then try to fine you... Avoid if you can!