I am very unsatisfied with the way Nintendo of Ame...

I am very unsatisfied with the way Nintendo of America handles situations. Almost a month ago, I found out my Nintendo Account had been banned because my boyfriend had bought me pokemon: sword from a website called G2A.com SIX MONTHS AGO and the seller he had bought it from apparently used a stolen credit card, so I contacted Nintendo about it and they told me everything I needed to send them to get my account unbanned, which I did. Now I have to be punished and live without my Switch or Nintendo account because of someone else's wrongdoing. I have called Nintendo a total of THREE times and have received nothing. It's now been a month and my boyfriend and I have already recieved a refund from the bank, but my account is still banned and Nintendo doesn't seem to be in any hurry to go through my, and other people's, case any time soon. This has got to be my worst experience with Nintendo and the fact that many other people have had similar experiences over the past couple of years is absolutely ridiculous!