Bethany Mack

Review of Andis

The customer service from this company is ablsolut...

The customer service from this company is ablsolutely terrible. I purchased the Andis Pulse ZR II in February of this year the switch in them broke and had to be sent in in May to be repaired. It is now June 21st and I still have not received my clipper replacement. It took 3 weeks just to get a response about replacing them. I emailed them many times and the only way I was finally able to reach them was on Facebook messenger!!! These were $350+ clippers. I use them to do my daily job. And when i reached out for Andis to correct the problem quickly so I could get back to grooming dogs I was left high and dry. Now we are a month and a half in with broken clippers and I still do not have them, and have been trying for the last two weeks to find out when I will be receiving my replacement with still no reply!!!
Also if you are considering purchasing the cordless Pulse ZR II DO NOT DO IT. 2 other of my fellow workers bought a pair in April of this year and both of them have the same malfunction as mine- the switch to turn them on and off is starting to short out, which means sometimes they turn on and sometimes they dont.