I ve got bad service from this department before ...

I ve got bad service from this department before didn t have the time to express my feelings and dislike. Today was over the load limit plus dealing with this virus in our state and needing my vehicle repaired. So I
Needing some work on my 2004 Sports trac made a phone call to Eric at the quick Lane shop on Jordan Lane where I normally get most of my work done on my Ford vehicles. Left my truck there before noon on Thursday. Left a note with the service guy at the front desk with what need to be done and about the Conversation Eric and I had earlier on the phone call that my front wheels feel loose possibly wheelbearings I stated that it was knocking noise when turning and would they get back with me with that diagnosis and advise. No one call me on Thursday or Friday, I call on Friday morning around 10am to check on vehicle with Eric he mentioned to me that he had sent my truck over to the big shop and gave it to the service advisor RJ Lanza, to look at it and he asked me if so call me on Thursday I said no! He apologized he ask for my phone number to say he was going to call him after we hung up and for him to give me a call. A waited until noon and gave the service department a call to find out that R.J. Was off At this time I m upset needing my vehicle so I can hook my trailer up to cut my yards. I talked to some other advisor to find out if any work had been done on that vehicle he mentioned to me it hasn t ask Tim to have it ready for me to pick up I ll be down to get it right now. If this is the way that Woody Anderson ford is gonna start treating their residual customers in the future I m gonna have to stop patronizing. The last incident I had quick Lane in 2019 they left The lug bolts off of my right front tire after having my tires rotated and balanced I drove all the way over to Madison before the tie almost fell off just a little indication as to how my experience has been with you all these last couple years.

Amam_97@bellsouth.net