What an absolute joke. The employees that attended...

What an absolute joke. The employees that attended me during my appointment were very helpful, but the real nightmare began after submitting my documents for a visa. Not only did it take much longer than they anticipated, but they somehow had enough negligence (or intent?) to LOSE MY PASSPORT. They called me once my visa was approved saying that I hadn't submitted my passport and that they will need one before I can be issued my visa, when none of the other 4 times I spoke with them did they mention this because I 100% GAVE IT TO THEM. They simply turn a blind eye and point to the disclaimer claiming no responsibility, except in the case of gross negligence or intent. Well, I see no other possibility other than theft or unprecedented negligence. How on Earth do you manage to lose a passport and not recover it?!

Do NOT trust them. Please heed this warning and take video evidence of you submitting all of your important documents. Scrolling through other reviews, this is not the first time someone has claimed theft/loss of a passport. Absolutely disgraceful representation.