Jessica Garcia

Review of olathedjc

Very Upset and disappointed with the service depar...

Very Upset and disappointed with the service department, My jeep got hit on the front right side where my wheel took most of the impact, I immediately took it to the service department told them what had happen they took it in for me, had to get my whole front axle housing repaired so they ordered a new one, then it needed an alignment and some other things to it, it went in on Monday 01/16/2017 they called me on Friday said it was ready, drove it and immediately took it back in to service, my jeep had no left to to it, the wheel would only turn about 1/3 of the way if that. They said they would fix it they called me back Saturday and I picked it up, it still didn't feel correct.

By Saturday 01/25/2017 my jeep was at SHORE TIRE getting another alignment because they didn't even complete it the first time at the dealership had to pay an additional 130.00 after the dealership had made close to $4,400 fixing it.

I don't think it's correct that I still don't feel like they fixed my jeep correctly nor that they don't test drive the vehicles before returning it to the customer.

Very disappointing because i bought my jeep there and now I will have to take it to another place so they can make sure it has been fixed properly.