Irvin Moreno

Review of Capitol FIAT

I bought my Chrysler back in 2008(at Stevens creek...

I bought my Chrysler back in 2008(at Stevens creek Chrysler) Normandin Chrysler has been closer to where I live there for I frequented it for all my maintenance and more advanced mechanical issues- I normally work on my car myself. I just feel like my review of this place is overdue. From the moment I call and I m asked where should they direct my call, to when I actually shows up for the service. My experience was not enjoyable. 8 out of 10 I dealt with a non friendly, not polite, not patient, rude person, I don t recall the sell advisers names but for the most part they gave off a sense of superiority as if things are only done their way because the customer, in this case my self, doesn't know best. Many times I felt like they would up-sell me and what can you do? You need your car out of there, right? So you end up paying what they ask for. If I kept going detailing my every visit I ll be writing for a while, I do have to say my best interactions where with some of the actual mechanics and some young people in the parts desk, or the very nice old man handing out a paper when you pull up for service.My main reason for writing this review is that, I though I was done dealing with this dealership but I m not. My mechanic advice me to bring the car in because there is a part that was recall and replace but is now malfunctioning,plus they would need to program the keys. My last visit was maybe 2 years ago but I m now getting a headache and anxiety thinking I have to bring my car in next Wednesday. I hope they have new staff or they have provided better training.